Return Policy

Срок возврата

We offer different return periods depending on the type of product or service:

• Digital Courses: 7 days from enrollment date for full refund, 8-30 days for partial refund consideration
• Physical Products: 14 days from date of receipt
• Subscription Services: Cancellation available at any time, refunds prorated based on unused portion
• Live Sessions/Workshops: 48 hours before scheduled start time for full refund

All return requests must be submitted within the specified timeframes. Requests received after the deadline will not be eligible for refunds unless exceptional circumstances apply.

Условия возврата

To be eligible for a return or refund, the following conditions must be met:

Digital Courses

• Request submitted within the return period
• Less than 10% of course materials accessed for full refund
• No premium resources downloaded or accessed
• No participation in live sessions or one-on-one consultations
• Original payment method still valid and accessible

Physical Products

• Items must be unused and in original packaging
• All original accessories and documentation included
• No signs of wear, damage, or use
• Proof of purchase provided (receipt or order confirmation)

General Conditions

• Return request must be made in writing via email
• Clear reason for return provided
• Account in good standing with no outstanding balances
• No violation of our Terms of Use

Стоимость обратной доставки

Return shipping costs are handled as follows:

• Defective Items: We cover all return shipping costs for defective or damaged products
• Customer-Initiated Returns: Customer is responsible for return shipping costs unless the return is due to our error
• Digital Products: No shipping costs apply as these are delivered electronically
• International Returns: Customer responsible for all shipping and customs fees
• Free Shipping Items: Original shipping costs deducted from refund amount

We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost during return shipping.

For returns due to our error (wrong item, damaged during shipping, etc.), we will provide a prepaid return shipping label.

Процесс возврата

To initiate a return, please follow these steps:

1. Contact Us: Send an email to privacy@appealingrange.world with "Return Request" in the subject line
2. Provide Information: Include your full name, order number, purchase date, and reason for return
3. Receive Authorization: We will review your request and send return authorization within 24-48 hours
4. Return Items: For physical products, ship items to the address provided in the authorization email
5. Confirmation: Once we receive and inspect returned items, we will process your refund
6. Refund Processing: Refunds are processed within 5-10 business days after approval

For digital courses, the return process is immediate upon approval - your access will be revoked and refund processed.

Please allow 1-2 billing cycles for the refund to appear on your credit card or payment account statement.

Невозвратные товары

The following items and services are not eligible for return or refund:

• Downloaded Digital Content: Once course materials, videos, or resources have been downloaded, they cannot be returned
• Completed Courses: Courses that have been fully completed or where more than 50% of content has been accessed
• Personalized Services: Customized course plans, one-on-one consultations that have been conducted, or personalized feedback
• Used Physical Products: Items that show signs of use, damage, or are missing original packaging
• Gift Cards and Vouchers: Non-refundable once purchased or activated
• Third-Party Software Licenses: Software licenses purchased through our platform are subject to vendor policies
• Special Promotions: Items purchased during clearance sales or special promotions marked as "final sale"
• Time-Limited Offers: Courses or services purchased during limited-time promotional periods

If you have questions about whether an item is returnable, please contact us before making a purchase.

Общие юридические требования

This return policy is subject to applicable consumer protection laws and regulations:

• Consumer Rights: Your statutory consumer rights are not affected by this policy
• Distance Selling Regulations: For online purchases, you may have additional rights under distance selling regulations in your jurisdiction
• Cooling-Off Period: Some jurisdictions provide a mandatory cooling-off period for certain types of purchases
• Warranty Rights: This policy does not affect your rights under any product warranties or guarantees
• Legal Compliance: We comply with all applicable local, state, and federal laws regarding returns and refunds
• Dispute Resolution: Disputes regarding returns will be resolved in accordance with our Terms of Use and applicable law

If you are located in the European Union, you may have additional rights under EU consumer protection laws, including a 14-day right of withdrawal for distance contracts.

For questions about your legal rights, please consult with a legal professional or your local consumer protection agency.

Политика отмены заказа

You may cancel your order under the following circumstances:

Before Course Access

• Orders can be cancelled at any time before course materials are accessed
• Full refund provided if cancellation occurs within 24 hours of purchase
• After 24 hours, standard return policy applies

Physical Product Orders

• Orders can be cancelled before shipment
• Once shipped, standard return policy applies
• Contact us immediately if you need to cancel a shipped order

Subscription Cancellation

• Subscriptions can be cancelled at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for the current period, but future charges are stopped
• Access continues until the end of the paid period

Automatic Cancellation

Orders may be automatically cancelled if:

• Payment cannot be processed
• Fraudulent activity is detected
• Product or service becomes unavailable
• You fail to provide required information within 7 days

Процедура возврата средств

Refunds are processed according to the following procedures. We strive to process all refunds as quickly as possible while ensuring accuracy and security.

Refund Methods

Refunds are issued to the original payment method used for purchase whenever possible:

• Credit/Debit Cards: Refunds are processed to the original card. Processing typically takes 5-10 business days after approval, and the refund will appear on your statement within 1-2 billing cycles. The exact timing depends on your bank or card issuer
• PayPal: Refunds are processed immediately to your PayPal account. You should see the refund within 24-48 hours
• Bank Transfers: Refunds via bank transfer typically take 3-5 business days to process. We will require your bank account details for processing
• Gift Cards or Store Credit: Refunds are issued as store credit that can be used for future purchases
• Cryptocurrency: If payment was made in cryptocurrency, refunds will be processed in the same cryptocurrency at the current exchange rate

Refund Processing Timeline

Our refund processing follows these steps:

1. Request Received: We acknowledge your refund request within 24 hours
2. Review Period: We review your request and verify eligibility (typically 1-3 business days)
3. Approval: Once approved, we initiate the refund process
4. Processing: Refund is processed by our payment processor (1-2 business days)
5. Completion: Refund appears in your account (timing depends on payment method and financial institution)

Total time from request to refund appearing in your account: typically 5-10 business days, but may take up to 14 business days in some cases.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Content Access: Calculated based on the percentage of course materials accessed. For example, if you accessed 30% of course content, you may receive a 70% refund
• Time-Based: For subscription services, refunds are prorated based on the unused portion of the subscription period
• Shipping Costs: Original shipping costs are deducted from refunds for physical products (unless the return is due to our error)
• Processing Fees: Some payment methods may charge processing fees that cannot be refunded
• Discounts: If you used a promotional code or discount, the refund amount reflects the actual amount paid

Refund Notification

You will receive email notifications at each stage of the refund process:

• Confirmation Email: Sent when your refund request is received
• Approval Email: Sent when your refund is approved, including the refund amount and expected processing time
• Processing Email: Sent when the refund is initiated with our payment processor
• Completion Email: Sent when the refund has been processed (you should see it in your account shortly after)

Each email will include the refund amount, payment method, and transaction reference number for your records.

Non-Refundable Fees and Charges

The following fees and charges are typically non-refundable:

• Original Shipping Costs: Unless the return is due to our error (wrong item, damaged during shipping, etc.)
• Processing Fees: Fees charged by payment processors or financial institutions that cannot be recovered
• Customs Duties and Taxes: For international orders, customs duties and import taxes paid cannot be refunded
• Restocking Fees: May apply to certain product categories or customized items (if applicable, will be disclosed at time of purchase)
• Currency Conversion Fees: If payment was made in a different currency, currency conversion fees may not be refundable
• Late Fees: Any late payment fees or penalties incurred

Refund Issues and Disputes

If you experience any issues with your refund:

• Delayed Refunds: If your refund does not appear within the expected timeframe, first check with your bank or payment provider, as processing times vary
• Incorrect Amount: If you believe the refund amount is incorrect, contact us immediately with your order number and details
• Missing Refund: If you have not received your refund after 14 business days, contact us with your transaction details
• Payment Method Issues: If your original payment method is no longer valid (expired card, closed account), we will work with you to arrange an alternative refund method

We will investigate all refund issues promptly and work to resolve them fairly.

Контактная информация

For return requests, refund inquiries, or questions about this policy, please contact us:

We aim to respond to all return requests within 24 hours during business days. For urgent matters, please call during business hours.

When contacting us about a return, please include your order number, purchase date, and reason for return to expedite processing.